Swissport Is Groundhandler of the Year 2012
With airlines and airports looking to reduce costs and at the same time provide excellent customer service, it has become increasingly important that ground service companies provide competitive, cost effective and efficient service packages. It is because of this that the Institute of Transport Management has named Swissport “Best Ground Handling Company 2012” for its sterling work in this area and overall contribution to the aviation sector.
This award goes to an exceptional company, which since its inception has seen increasing profits and portfolio growth and now is the world’s leading ground service provider. Swissport provides ground services for around 108 million passengers and 3.2 million tonnes of cargo a year (the latter using 98 warehouses with a total floor area of over 350,000 square metres) on behalf of some 650 client-companies in the aviation sector. With a workforce of around 35,000 personnel, Swissport is active at 177 stations in 36 countries on five continents, and generated consolidated operating revenue of CHF 1.7 billion in 2011. This figure, corrected for currency fluctuations, represents a 7 percent increase over 2010.
Swissport started life as the ground handling division of Swissair AG and became an independent company in 1996. It boasts nearly half a century of experience in ground handling and is well respected for its lengthy service to the industry and accumulated management expertise. It combines this pedigree with a modernising policy of substantial investment in the latest ground support equipment, so as to combine the best of both worlds in providing a top class service package.
Swissport's services encompass the full spectrum of airline requirements on the ground, all geared toward the ultimate goal of moving cargo and passengers as efficiently, swiftly, and safely as possible. The company also makes provision for a number of other needs such as aircraft cleaning and fuelling and line maintenance. Swissport is constantly on the lookout for new means of enhancing its services and recently has been instrumental in the pioneering of web-check-in and self-check-in facilities. It also aims to better serve its airline clientele, a current total of 650 organisations, through a prolonged expansion programme for its global station network.
This is a company truly committed to development and innovation. Business highlights in 2011 included winning a six-year contract to handle Lufthansa’s regional fleet in Munich; the startup of cargo handling operations at Japan’s Narita International Airport and a five-year agreement managing Finnair’s baggage and apron services at its Helsinki Airport hub. Already in 2012, Swissport has signed a three-year contract extension with Brazilian airline GOL, for aircraft services and ramp handling at six airports in Brazil, and there are many more partnerships on the horizon.
According to the ITM:
“Swissport enjoys a reputation for excellence and the Institute is happy to be able to recognise its many achievements with the title of ‘Best Ground Handling Company 2012’. Congratulations to all involved in making Swissport such a success story – this award is well-earned.”